GENERAL TERMS OF SALES
These general conditions of sale (GTC) govern, exclusively, the contractual relations between Rose de Bagatelle, hereinafter referred to as “RdB” (Siret number: 538 315 508 00035) and any person, hereinafter referred to as “The customer” who places an order on the merchant website hereinafter referred to as “the site”, via the following address: www.rosedebagatelle.com.
These general conditions of sale, systematically brought to the knowledge of each Customer when placing the order, are applicable to all articles offered for sale on the site, and are reserved for customers legally able to subscribe contracts concerning goods and services offered on the site. Consequently, the fact of placing an order implies the full and unreserved acceptance of the Customer to these general conditions of sale as well as to the tariffs applied. These conditions prevail over any other document as well as on the general conditions of sale of the country of the Customer.
Any condition to the contrary posed by the customer will be, in the absence of express acceptance, inopposable to RdB whenever it may have been brought to its knowledge.
Any failure by RdB to fulfill one or more of its obligations mentioned in these general conditions of sale may under no circumstances be interpreted by the Customer as a waiver of the general conditions of sale.
These terms and conditions may be updated or changed without notice. The conditions applicable will then be those in force at the time of the conclusion of the contract, that is to say on the date of registration of the order.
Characteristics of goods and services offered:
- Information about items
- Availability of items
- Price of items
About the Order
Right to retract
Reservation of ownership and transfer of risk
Dispute and Dispute Resolution
CHARACTERISTICS OF PROPERTY AND SERVICES
- Information on articles
The Customer may, prior to placing an order, take note of the essential characteristics of the product (s) he wishes to order on the website and which are published on the RdB website.
RdB strives to present the basic characteristics of the product on the cards of each product. The description and the pictures of each article are given as an indication and do not enter the contractual field. Therefore, although represented on the site (www.rosedebagatelle.com) with the greatest accuracy, pictures and description texts may contain errors. In this case, RdB can not be held liable for erroneous information supplied by the manufacturers (errors on the characteristics …).
Moreover, the photographs in the website, even the most faithful possible, can not guarantee a perfect similarity with the products proposed, as regards artisanal production.
The items sold are subject to legal guarantees of conformity and defects. RdB advises the Customer to keep the original packaging of the product, so that the guarantee can be exercised.
It is recommended not to divert the products from their use by using common sense in their use, failing which the guarantee could not be exercised. For example, it is strongly recommended never to leave a lit candle unattended.
All returns must be submitted to RdB prior approval.
- Availability of items
The articles proposed by RdB comply with the European legislation in force and the standards applicable in Europe. However, should a product be removed from the market for any reason by the manufacturer, RdB will remove this item from the sale immediately. This action of withdrawal, can in no case give a right of pursuit on the part of the Customer.
The articles and promotional offers, available on the site (www.rosedebagatelle.com), are offered for sale, for items, within the limit of stocks available and for offers, until the expiry of their validity. The lack of availability of the product does not in any case incur the responsibility of RdB nor does it give right to the payment of damages in favor of the Customer. In the event of a stock shortage, RdB undertakes to inform the Customer as soon as possible by e-mail of the unavailability of the article ordered and propose to him the exchange of this one against another article of the same price or Its reimbursement.
In the latter case, RdB undertakes to reimburse the customer within 30 days from the date on which the client is informed by RdB.
- Price of the articles
The prices advertised on the site of RdB are indicated in Euro, ttc, excluding the expenses of expedition and those of treatment of the order, and this within the limit of the available stocks. The advertised prices are valid as long as they are displayed on the product sheets of the articles to which they refer. In the event of a price being erroneous on another page of the site, the price which is authentic is that indicated on the card of this product. After confirmation of the choice of the article (s), the amount of the shipping costs appears.
RdB reserves the right to modify the prices of the items at any time and undertakes to apply the tariff in force at the time of the validation of the order, always subject to the availability of the product ordered on this date.
Any change in the applicable VAT rate will be reflected in product prices. After this date, they are subject to change at any time. However, prices will be unchanged once the order is placed by the customer. Again, if one or more taxes or contributions were to be created or changed, either up or down, this would involve a rebuttal on the sale price of items for sale on the site.
It is not impossible that the price of an article for sale on the site evolves up or down after it has been put online. This evolution may be momentary if it is in the case of a promotion limited in time.
ABOUT THE ORDER
The order is only made on the website of RdB (www.rosedebagatelle.com). The Customer must fill in an order form called “Basket” by selecting the references of the selected products as well as the quantities desired.
All orders are considered validated by the Customer, at the moment when the Customer ticks the box “Accepts cgdv”. This constitutes an irrevocable acceptance by the Customer of the present general conditions of sale, which replaces a handwritten signature, and can not be disputed.
At the time of the order, the Customer agrees to provide the information requested and commits on the veracity of these. All these details are necessary to establish an invoice and to manage the logistics aspects (delivery):
– Last name and first name
– Personal address
– Delivery address
– Email address
In the case of a payment by card, the Customer guarantees that he is fully authorized to use the card and that the card gives him access to sufficient funds to cover the costs of the order and the shipping costs.
The Customer must verify all information entered during the order (product ordered, delivery address, billing address, telephone number, etc.).
RdB is in no way responsible for any errors of seizure committed by the Customer nor consequences in terms of delay or error of delivery. Thus, if the delivery can not take place because of an error of seizure committed by the Customer, the expenses of redirection will be at the charge of this one. In this case, the delivery delay can not be imputed to RdB and will forbid the Customer any complaint. Also, in case of error of seizure on the part of the Customer concerning the nature of the product ordered or its quantity, RdB can not be held responsible for the consequences generated.
RdB confirms the acceptance of any order to the Customer by e-mail. This confirmation contains all the elements of the validated command. However, orders are considered “definitive” only at the date of receipt of the payment in respect of checks, and at the date of debit to the Customer’s account for bank cards and after verification of the contact details provided by the Customer. Only from this date will be sent the order.
Each command is processed in the order in which it is received by RdB.
The Customer is advised to keep all the documents relating to his order until the completion of the order.
Non-execution of the order:
RdB reserves the right not to confirm an order for any reason whatsoever, such as product supply, a problem with the order received (ex. its readability), a suspicious order, or a probable problem for the delivery to be carried out. RdB undertakes to inform the Customer by means of a method of contact indicated by the Customer.
RdB reserves the right to refuse any request from a Customer with whom a payment dispute is in progress, or from a Customer signaled by our partners as at risk or using fraudulent means of payment.
Any new order can be accepted only to the extent that the Customer will be up to date with the payment of his previous orders.
RdB can not be held liable for non-performance of the contract in case of stock shortage or unavailability of the product, force majeure, disruption or strike, partial or total, of the shipping services. Are considered as cases of force majeure to the discharge of the seller in his obligation to deliver, claims, any administrative decision, natural disasters, war, riots, fire, flood, accidents, any breakdown of means of communication (computer network failure etc.), etc., even if the conditions of unpredictability, irresistibility and exteriority are not fulfilled. RdB will keep the Customer informed in a timely manner of the cases or events listed above.
In case of exceptional unavailability of the products after placing the order (ex: article deteriorated, incomplete or do not exactly correspond to the characteristics defined), the Customer will be informed by email or telephone on the normal day of the departure of the order.
The payment is made under the conditions stipulated at the time of the order. The cost of the delivery costs is borne by the Customer and is paid by him at the time of the order.
The price of the articles ordered is payable in full to RdB as of the confirmation of the order on the site.
Payment can be made either by the Customer:
- A) As a direct extension of the order on the RdB website (www.rosedebagatelle.com):
– By credit card: payment by credit card, visa, eurocard / mastercard via the secured transaction site paypal
- B) Secondly:
– By check: The check must be expressly issued by a French bank, written to the order of Rose de Bagatelle, mention on the back side the number of the order and be accompanied by a proof of address and confirmation of the order received (printed by the Customer). This must be sent to:
Rose of Bagatelle – 18 rue du Temple – 84160 Lourmarin France
– By transfer: In this case, the Customer must make the request by filling the form of contact of the site of RdB (www.rosedebagatelle.com).
The parcels are shipped from Monday to Friday following an order validated and settled (either by credit card directly on the site in payment Paypal, or cashing the check or credit transfer), except holidays, otherwise stated and subject to availability some products.
All orders placed between Friday 12:00 am and Sunday evening will be processed from the following Monday, except holidays.
The Customer will be informed of the date of picking up the parcel by the carrier.
The delivery is retained as soon as the product is delivered to the Customer.
Delivery times are indicated as accurately as possible. Exceeding delivery times can not give rise to a claim for damages. RdB can not be held liable in case of excessive delivery time due to transport services, or in the event of a strike by the latter. However, in the event of a substantial delay in delivery for any cause other than force majeure, or in the event of a loss of the parcel by the carrier, the Customer must report it to RdB within ten (10) days, reception by email of the confirmation of the order, to the following email address: firstname.lastname@example.org
RdB will endeavor, although its responsibility can not be engaged, to enforce the provisions of insurance envisaged by the carrier concerned. The investigation period can be quite long.
If a parcel is returned to RdB due to an error or a negligence of the Customer (erroneous address, wrong name or not indicated on the mailbox, Customer absent at the time of the delivery, etc …), RdB can not be Held responsible. In this case, the Customer will assume alone the shipping costs necessary for a new delivery invoiced at their actual cost, or the Customer may request a credit for his benefit from the amount of the order, shipping charges deducted at their full value.
No redirection can be made until the redirection costs are paid.
Except as otherwise provided in these Terms and Conditions of Sale, delivery charges shall always be borne by the Customer. The delivery does not include the installation, assembly, commissioning of the ordered product or the taking back of any material whatsoever.
RdB reserves the right to cancel an order in case of difficulties too great for the carrier to execute the delivery.
In case of non-delivery of an order within 10 working days, the Customer must imperatively contact the customer service to understand and solve the problem.
- Delivery France
The standard delivery is made on French territory within the time limit provided by the direct delivery of the product to the advertised recipient. This delivery takes place in 2 or 3 working days in France.
- International delivery
Parcel delivery is possible in most European countries (Andorra, Austria, Belgium, Denmark, Finland, Germania, Holland, Ireland, Italy, Luxembourg, Lichtenstein, Norway, Portugal, Spain, Sweden).
Unless otherwise provided, parcels shall be sent by post. The delivery times are 3 to 6 working days for Europe, 5 to 10 working days for the rest of the world, depending on the country of destination.
For destinations such as Great Britain, Switzerland, Greece, USA, Canada, Eastern Europe, Australia, Brazil, Argentina, Chile … the Customer must contact customer service before placing his order in order to accurately estimate the costs of delivery.
The import formalities, customs duties and any taxes related to the delivery of an article outside the European Union are the responsibility and are exclusively the responsibility of the Customer.
Any return of the product must be the subject of a prior agreement between the seller and the buyer.
RdB takes special care in packaging products to minimize the risk of breakage. On receipt of the goods, the Customer must verify, in the presence of the carrier, the contents, the conformity and the condition of the parcel. In the event that the Customer has any doubt whatsoever about the condition or the contents of his package (damaged, torn, dented, or traces of moisture …) to check the condition of the goods received and to issue precise, dated and signed handwritten reserves if necessary. In the case where the package is very damaged, the Customer must refuse it and have it confirmed by the delivery man in handwritten form. The verification of the delivered parcel is deemed made and will no longer be the subject of disputes, since the Customer or any other person authorized to receive the parcel will have signed the delivery note. The liability of RdB can not be incurred in case of non respect of this clause.
In addition, RdB guarantees the Customer, in any case, of all hidden defects and defects which the merchandise sold would be likely to reveal, provided that they are notified to him as soon as they appear, with supporting photographs, sent by Electronically at RdB.
All complaints relating to a defect in the delivered goods, inaccuracy of the quantities delivered or an error in the reference of the ordered article must be made in writing within 48 hours of receipt of the goods, otherwise the claim can no longer be considered.
In the event of any apparent defect or non-conformity of the products delivered and ascertained by RdB, any acceptance accepted by RdB will enable the Customer to obtain the free replacement or the return of an asset for his benefit, The exclusion of any other indemnity or damages. RdB may request the return of the product according to an agreement in writing.
Certain products for sale on the RdB site may present “defects” created voluntarily by the manufacturer, in particular in the case of objects or furniture wishing to reproduce an “old-fashioned” effect (material, paint, etc.). ..). In this case, the Customer is informed in the description of the sales form of the product. The Customer will buy knowingly and will not be able to request the exchange or refund of the item for this reason after the period of 7 days agreed in the right of withdrawal.
In all cases, any return will have to be notified by email beforehand to “customer service”.
RIGHT TO RETRACT
RdB applies to describe in detail the items offered for sale. However, small variations can occur.
If the Customer is not completely satisfied with his order or changes his mind, he has seven days to exercise his right of withdrawal without having to justify reasons or to pay penalties. However, the costs of return will be at his own expense and at his own risk. The above period runs from receipt for the goods, and acceptance of the offer for the provision of services.
The withdrawal period will be exercised against return of the products delivered in perfect condition, accompanied by their original packaging and complete of all the various elements delivered originally (accessories, instructions for use, packing protections) and accompanied with a bank account title of the Customer.
RdB undertakes to make the refund of returned items within 30 days of receipt. However, at the request of the Customer, RdB may proceed to the edition of a credit rather than the repayment.
Items returned in poor condition, incomplete or without their original packaging will not be returned or exchanged.
Similarly, upon explicit request, the Customer may exchange, rather than refund, on condition that he specifies it in writing to RdB and indicates his new choice. Attention exchanges must be at the same price or higher. The shipping costs for the exchange will be borne by the Customer.
In order to benefit from the right of withdrawal, the Customer must verbally discuss this with our customer service.
This is done without penalty.
PROPERTY RESERVES AND RISK TRANSFER
The transfer of ownership of the products to the benefit of the Customer will be realized only after the complete payment of the price by the latter, whatever the date of delivery of the said products. On the other hand, the transfer of the risk of loss and deterioration of the products will be realized as soon as the package is delivered by RdB to the carrier.
DISPUTE AND DISPUTE RESOLUTION
These general conditions of sale are written in the French language. They fall under French law.
Claims or disputes will always be received with careful consideration. In case of dispute, you will address in priority to the company Rose de Bagatelle to obtain an amicable solution, by mail or by email.
In its impossibility, exclusive jurisdiction is attributed to the courts within the jurisdiction of RdB’s registered office.
The personal data provided by the Customer are not disseminated to third parties; They are, unless expressly opposed by the Customer, integrated only in the customer file of the company RdB.
The information and contact details that concern the Customer are confidential and are used for the processing of orders or to send to the customer information about products of the site (www.rosedebagatelle.com). Also in the case of a subscription to our newsletter.
The Customer has a right of access and rectification of this data. To exercise this right, simply contact the company by email or by mail.
The site rosedebagatelle.com as well as its content is protected by the current legislation on the royalties and the intellectual property and remains the intellectual and exclusive property of Rose de Bagatelle.
RdB, within the framework of the Intellectual Property Code, grants the Customer a license to use the site, solely for his personal use. No part of this site may be reproduced, exploited, disseminated or used, in whole or in part, for any purpose whatsoever (photographs, texts, logos, acronyms, marks, drawings, etc.) Prior and express consent of RdB.
Any link, simple or hypertext is strictly prohibited without a written agreement of RdB.
In addition, the use of the ROSE DE BAGATELLE trademark on any medium whatsoever is subject to the express authorization of RdB.
ROSE OF BAGATELLE
“Change os Scenery!”
Rose of Bagatelle – 18 rue du Temple – 84160 Lourmarin – France.
Internet: http // www.rosedebagatelle.com
Siren ID: 538 315 508
Login Siret: 538 315 508 00035